Refund policy

At Starlight,  we want you to be completely satisfied with your purchase. 
If for any reason you are not, we offer a straight forward return process. 
Please read our policy carefully to understand your options.

 returned item must be unused and in its original packaging.  (Also keep some photos or videos about the problem)

 

1. Return Window:

You have 30 days from the date of delivery to return your item(s) for a refund, exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns or Refund:

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its unused and original packaging. with all tags attached, unwashed, unworn,.
Accompanied by the original receipt or proof of purchase.

 

3. Return Cost : 

The cost of return shipping will be borne by customers, unless the product we sent is faulty.  

 

To initiate a return, please follow these steps:

Contact our customer service team at cs@starlight-trading.co.uk with your order number and the reason for your return. 

Other Return option:

We also offer Return or Exchange due to the quality issue of products within 3 months. 
Note: Please contact us asap once you found any quality issue about your items. Also keep some photos or videos about the problem.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.